![Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained](https://service.rotronic.com/manual/hmfile_hash_63c6b2d2.png)
Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained
H&M Customer Service on Twitter: "@jeonscent Hey there! We'd advise trying the following troubleshooting options; uninstall and reinstall the app, log out and login, clear the cache and cookies on your device
![Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained](https://service.rotronic.com/manual/hmfile_hash_3c2192dc.png)